Incident Management
How we handle our own incident management is reflective of how we manage your network incidents.
Our SOC 2 CERTIFIED process ensures incidents are handled promptly and effectively, while attempting to anticipate future incidents based on service and device history, with the objective to restore service as fast as possible.
Key Features:
Aegisys’ SOC 2-aligned Incident Response process is the disciplined, documented way we detect, contain, investigate, and recover from security events while communicating clearly and preserving evidence.
It’s important because incidents don’t just create technical problems; they create business risk: downtime, data exposure, regulatory/compliance impact, and reputational damage.
A strong incident response program ensures threats are handled quickly and consistently, roles and responsibilities are clear, actions are logged and auditable, and lessons learned are fed back into stronger controls so clients get faster recovery, lower impact, and greater confidence that their environment is protected by a team that’s prepared before something goes wrong.
Data Security, Privacy, and Compliance
As an industry leader in the provision of IT Support, Cybersecurity and Hosting Managed Services, Aegisys is committed to protecting the data privacy of our customers. Use our trust centre to access service-specific resources such as but not limited to our SOC reports and bridge letters, certificates or attestations, security questionaires and our White Papers.
“Aegisys Trust centre certifies that Aegisys manages information security risks and safeguards our data, systems and people to the highest standard. “
Frequently Asked Questions
Our support covers day-to-day help desk, Microsoft 365 apps and services, collaboration tools, endpoint management, and secure remote access. The service aligns with our broader managed IT services and modern workplace offerings so your users stay productive and protected.
We enable secure work from anywhere with anytime access and collaboration, Microsoft Teams migrations with little to no downtime, and Azure Virtual Desktop for a consistent desktop experience on any device.
We apply multiple layers including RMM, Microsoft Intune, Security Operations Centre's and automations including AI for cross-platform endpoint management, built-in endpoint security, and mobile application management. For data governance and risk reduction, we can integrate Microsoft Purview to classify and protect sensitive information across environments.
Yes. When needed, our team can align end-user support with SecureONE Managed Detection and Response and Microsoft Sentinel and SentinelONE so alerts, investigations, and response activities are connected to your user environment. Our 24/7 SOC can act on threats while your people keep working.
We support Microsoft 365 management, migrations, and ongoing managed services. We also deliver organizational change management and adoption support so users get the most from Teams, SharePoint, and related tools.
We serve organizations across Canada and USA in sectors such as accounting, education, financial services, government, healthcare, legal, law enforcement, non-profit, real estate, and utilities.
Book a consultation with our Canadian team. We will review your environment and collaboration stack, outline quick wins, and recommend the right managed support approach. You can contact us directly and our team serves businesses from coast to coast.
