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Helpdesk Technical
Posted 3 weeks ago
Aegisys is seeking a motivated team player for Help Desk Technician. This position is a great position to experience all things IT and build a career in specialized fields. If you are looking to be challenged, valued, and rewarded with a competitive compensation package in a dynamic work environment, this position is for you! Candidates with knowledge in the following would be preferred: Responsibilities:
  • Provide Service Desk technical support and installation to users either by phone, email or on-site.
  • Provide advanced troubleshooting for all types of technical inquiries, service requests and issues including computers, networks, servers, mobile devices, and applications.
  • The ability to work after hours and on weekends where and when required with minimum supervision.
  • Complete proper documentation of client programs and setups
  • Complete detailed notes and provide excellent communication to clients to keep them informed about service requests.
Qualifications: 1 to 3 years experience in the following areas:
  • The successful candidate must NOT have any criminal record. Enhanced Reliability background checks ARE required.
  • A valid G drivers license is required.
  • Solid understanding of Microsoft 365, including how to configure, manage, and troubleshoot the various components of the platform, including issues related to Exchange, OneDrive, Teams and SharePoint.
  • A positive attitude to work with other team members pro-actively.
  • Hands on experience configuring Cisco, Sonicwall, Fortinet, SOPHOS, VMWARE, Hyper V.
  • Working with MSP software and ticketing systems.
  • Proven hands-on ability to learn quickly and adapt to ever changing demands.
  • Understanding of ITIL service model.
  • Self motivated and able to work independently.
  • Writes detailed tickets and documentation, including user needs, system specifications, observed issues with remediation recommendations.
  • Position works directly with customers to deliver assessments, designs, implementation, and on-going support.
  • Attention to detail in performing day to day tasks
  • Degree or diploma in computer science, information technology or related technology driven field; required.
  • Preferred certifications in Network Engineering Certification (CCENT, CCNA Routing and Switching/Wireless, CINS Cisco Industrial Networking Specialist, VCA, VCP, GICSP)
  • Preferred certifications in Windows Certification (MCSA, MCSE); any track
  • Any other relevant certifications
Working Environment: Work is generally performed in our office environment, but employee may need to travel to customer site or warehouse facilities. Driving and/or flights may be required for an extended period with frequent stops and starts. Physical Requirement: Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Employee required to sit and drive a vehicle to perform their job. About Aegisys Cloud Solutions: Aegisys Cloud Solutions is a Canadian Managed Service Provider (MSP) with services being provided to clients throughout the USA and Canada. Our team of professionals are personable and very much operate as a team day in and day out, performing activities in our supportive work environment. Learn more about who we are at Application - How to apply: Applications will be accepted via email in PDF format. You may also apply online in this job posting. Please include:
  • Cover Letter explaining how you are best suited for joining our growing team
  • Resume of your professional skills and knowledge
  • Proof of Certifications, achievements, etc.
Job Type: Full-time Salary: $17.50 - $24.00 per hour based on experience and skillset Benefits:
  • Comprehensive Health Benefits Package
  • Casual dress
  • Discounted or free food
  • On-site parking
  • Paid time off
  • Tuition reimbursement
  • Work from home options
Flexible Language Requirement: French or other languages are not a requirement but would be considered a asset. Schedule: Day & Night Shifts Available
  • 8 hour shift
  • Monday to Friday
  • On call
  • Overtime
Supplemental pat types:
  • Overtime pay
Work Location:
  • In person / remote
More About a Career at Aegisys: Visit us at for more. NOTE: We thank all who apply but only those applicants considered for the position will be contacted. Salary will be based on experience and your ability to hit the ground running as a vital team expert within Aegisys.      

Aegisys is seeking a motivated team player to join our Help Desk Teams. If you are looking to be challenged, valued, and rewarded with a competitive compensation package in a dynamic work environment,...