Aegisys is seeking a motivated team player for Help Desk Technician. This position is a great position to experience all things IT and build a career in specialized fields. If you are looking to be challenged, valued, and rewarded with a competitive compensation package in a dynamic work environment, this position is for you! Candidates with knowledge in the following would be preferred: Responsibilities:

• Provide Service Desk technical support and installation to users either by phone, email or on-site.
• Provide advanced troubleshooting for all types of technical inquiries, service requests and issues including computers, networks, servers, mobile devices, and applications.

• The ability to work after hours and on weekends where and when required with minimum supervision.
• Complete proper documentation of client programs and setups
• Complete detailed notes and provide excellent communication to clients to keep them informed about service requests.

Qualifications: 1 to 3 years experience in the following areas:

• The successful candidate must NOT have any criminal record. Enhanced Reliability background checks ARE required.
• A valid G drivers license is required.
• Solid understanding of Microsoft 365, including how to configure, manage, and troubleshoot the various components of the platform, including issues related to Exchange, OneDrive, Teams and SharePoint.
• A positive attitude to work with other team members pro-actively.
• Hands on experience configuring Cisco, Sonicwall, Fortinet, SOPHOS, VMWARE, Hyper V.
• Working with MSP software and ticketing systems.
• Proven hands-on ability to learn quickly and adapt to ever changing demands.
• Understanding of ITIL service model.
• Self motivated and able to work independently.
• Writes detailed tickets and documentation, including user needs, system specifications, observed issues with remediation recommendations.
• Position works directly with customers to deliver assessments, designs, implementation, and on-going support.
• Attention to detail in performing day to day tasks

Education:

• Degree or diploma in computer science, information technology or related technology driven field; required.
• Preferred certifications in Network Engineering Certification (CCENT, CCNA Routing and Switching/Wireless, CINS Cisco Industrial Networking Specialist, VCA, VCP, GICSP)
• Preferred certifications in Windows Certification (MCSA, MCSE); any track
• Any other relevant certifications

Working Environment: Work is generally performed in our office environment, but employee may need to travel to customer site or warehouse facilities. Driving and/or flights may be required for an extended period with frequent stops and starts. Physical Requirement: Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Employee required to sit and drive a vehicle to perform their job. About Aegisys Cloud Solutions: Aegisys Cloud Solutions is a Canadian Managed Service Provider (MSP) with services being provided to clients throughout the USA and Canada. Our team of professionals are personable and very much operate as a team day in and day out, performing activities in our supportive work environment. Learn more about who we are at https://www.aegisys.com/about Application - How to apply: Applications will be accepted via email in PDF format. You may also apply online in this job posting. Please include:

• Cover Letter explaining how you are best suited for joining our growing team
• Resume of your professional skills and knowledge
• Proof of Certifications, achievements, etc.

Job Type: Full-time Salary: $17.50 - $24.00 per hour based on experience and skillset Benefits:

• Comprehensive Health Benefits Package
• Casual dress
• Discounted or free food
• On-site parking
• Paid time off
• Tuition reimbursement
• Work from home options

Flexible Language Requirement: French or other languages are not a requirement but would be considered a asset. Schedule: Day & Night Shifts Available

• 8 hour shift
• Monday to Friday
• On call
• Overtime

Supplemental pat types:

• Overtime pay

Work Location:

• In person / remote

More About a Career at Aegisys: Visit us at https://www.aegisys.com/careers/ for more. NOTE: We thank all who apply but only those applicants considered for the position will be contacted. Salary will be based on experience and your ability to hit the ground running as a vital team expert within Aegisys.