The Aegisys managed service model of IT Support provides Pro-active maintenance since 1999. Our services can come as a monthly fee, or as a per device basis; whichever model suits your business best! We know that our pro-active computer and network support plans is the very best for your business unlike other companies who still seem to be stuck on the old break/fix reactive model of running down to their customer’s office whenever a problem arises and then charging an hourly rate for however long it took to fix the issue.
Why Break/Fix is Deadly for your Business
- Break/Fix clients and end-users tend to develop a tolerance for problems they might perceive as “minor”. They’ll put off calling for help until absolutely necessary. However, even minor problems diminish productivity, create frustration, cause negative perception of the computer systems and the working network environment and ultimately, minor issues tend to escalate into major issues over time – causing further expense, loss of productivity and more frustration.
- If no one is monitoring the equipment inventories on a regular basis, systems will become outdated, resulting in poor performance and incompatibilities with newer software and devices. Clients will be forced into upgrades, rather than budgeting for upgrades on a planned schedule. Unplanned hits to the IT budget result in a greater reluctance to calling the consultant.
- Without proactive monitoring of critical systems, such as backup, antivirus and server logs, disastrous errors can occur resulting in potentially catastrophic damages to the client’s business.
- The backup fails to run for several weeks, but without monitoring, no one knows until the hard drives completely fail. The client discovers that weeks of invoices, work records, product orders and communications with important customers are completely lost and will be difficult, if not impossible to recreate.
- The server’s antivirus expired two months ago, but no one noticed. A virus hits and runs through the network like wildfire, resulting in a full day or more where no employees are able to boot their workstations until a complete cleaning and in several cases, full rebuilds of the workstations are completed.
- No one is monitoring the firewall and a spam-bot makes its way onto the Exchange Server turning it into a spam relay. As a result, the client’s domain is blacklisted, the ISP cuts service and Internet and email are completely shut down while you scramble for hours or even days trying to repair the damage.
When something goes wrong with your server network, it impacts your entire company and the reactive Break/Fix model of computer support is bad for your business.
There is an easier way. It’s called the Aegisys Managed Service Model.
Aegisys goes beyond traditional break/fix operations by offering proactive IT support at a flat-rate monthly fee or on a cost per device plan. We’ll keep your systems running smoothly so that you and your employees can focus on what’s most important – your business.
We provide ALL the skilled and knowledgable IT Support necessary securely direct to your business. Imagine offloading the day to day management of your technology freeing you and your staff to focus on your business.
Our fully managed service plans for your business Computer and Network Support needs are GUARANTEED. We provide Service Level Agreement as our promise and commitment to excellence.
Aegisys provides managed technological services to small, medium and large businesses alike.
Your costs are predictable and loaded with added value.